Customers authorise NACH Debit mandates on your branded page on the LotusPay secure site. API eMandates can be authorised via the customer's net-banking login or debit card and PIN. Customers have to agree to the NACH consent.
Whatever route customers go through, they will land on your electronic mandate ('eMandate') authorisation page on our secure website. This page is branded with your company's logo and name. On this page, the customer checks the mandate details, agrees to the NACH consent, and proceeds with authorising it.
'API eMandates' are the type of eMandates that are created via NPCI's API. They are authorised via net-banking login or debit card and PIN.
With API eMandates, the customer will be redirected to a page where they can select their bank from a list. The customer should already have access to internet banking or they should have their debit card details and know their PIN.
As of June 2019, 11 destination banks are live for this method of authentication. By the end of 2019, all the leading banks will be live.
If the customer selects the net-banking method of authentication, the customer will be directed to their bank's secure internet banking portal. Here they log in, accept their bank's terms and conditions, and authorise the eMandate.
Debit card & PIN mode
If the customer selects the debit card and PIN mode of authentication, they will be redirected to their bank's secure debit card portal. Here they can enter their debit card details and PIN number, accept their bank's terms and conditions, and authorise the eMandate.
NACH Debit consent
The customer must agree to the NACH Debit consent. This is a requirement from the National Payments Corporation of India wherein the customer is giving consent for direct debit of their bank account. The text is as follows:
- I am authorising LotusPay, on behalf of [MERCHANT NAME], to debit my account based on the instructions herein.
- I understand that the bank where I have authorised the debit may levy one time mandate processing charges as mentioned in the bank's latest schedule of charges.
- I understand that I am authorised to cancel/amend this mandate by appropriately communicating the cancellation/amendment request to [MERCHANT NAME] or the bank where I have authorised the mandate.
Most banks do not charge their customers for setting up mandates on their bank accounts.