If your LotusPay account is enabled for the eMandate public form, you can visit the form link and create a source (a mandate request) for your customer.
Agents are employees/representatives of merchants. Agents can use this public form to create sources (mandate requests). No login is required, but the agent must enter a code to submit the form.
If your merchant account is enabled for this feature, you'll find the form link in your dashboard in Settings > Company Settings.
Step 1. Go to the form link. It shows you your logo, creditor name and creditor utility code.
Step 2. Fill in the form. Each field has a tool tip with an explanation. For 'Agent', you must enter the same identifier (e.g. mobile number, email address, employee ID, branch ID etc.) that has been assigned to you. Your company will inform you what this is.
Step 3. Submit the form. This creates a source (a mandate request). You will be redirected to the eMandate authorisation page. If you entered an email address, an email invitation will be sent to that email address. If you entered a mobile number and your merchant account is enabled for SMS notifications, an SMS invitation will be sent to that mobile number. * SMS feature is not enabled by default. Contact support for more information *
Step 4. Ask your customer to review and authorise the eMandate request. They can do it on your device. If they want to do it on their own device, they can find the same link in the email invitation or SMS invitation. See 'Authorising an eMandate' for detailed instructions.